Get your
FREE Diffuser

The best thing to do is to contact our friendly, reliable customer service team who will be happy to help. Email us at support@valentte.com or call us on 0800 086 9311.

Yes, you can send your order directly to your gift recipient. At checkout, you will be given the option to add the recipient’s name and address, and if you like, you can include a message by typing your message into the ‘order notes’ section at checkout (just below where you fill out the address). 

If you buy our items separately, each item will be placed in its own box. However, if you purchase any of our gift boxes, items will be packaged together in our signature white gift box. You can build your own 3 item gift box by clicking the link below:

Build Your Gift Box – 3 items – Valentte.com

Or try our Best Selling Gift Box with a candle, diffuser and room mist.

Best Selling Gift Box – Valentte.com

Let the reeds soak in the diffuser when you first insert them and then flip them after it’s been left overnight. This should then activate the scent. You can manage the fragrance output by adding or taking away reeds. More reeds means a stronger scent, but this will use up the oil faster! Also, check the room temperature – diffuser reeds emit the fragrance better at ambient temperatures.
If you are still unhappy with your diffuser, contact customer services who will be happy to help!

Our premium fibre reeds are manufactured specifically for this purpose. Their structure and composition is designed for optimal fragrance diffusion. The pores are consistent in size, allowing the fragrance oil to saturate the reed steadily, producing a constant fragrance throw.

Firstly, please make sure that when burning the candle you do so for at least 2 hours or until the top layer of wax has melted to the edges of the glass. The candle wax will then use this as a template to follow next time it burns. This will stop the wick tunneling down and help it to burn evenly. 

This is totally normal for our candles – it sounds like the wick needs trimming. Because our candles are very heavily scented, you may see mushrooming at the end of the wick. We suggest you trim the wick to around 5mm before each burn to remove the mushroom tip.

Have you tried screwing the collard on the bottle tightly, right the way down? This might sound like an obvious solution, but we find this is the most common reason for pumps not working! If you are still having issues, please contact our Customer Service team who will be happy to help.

Our products arrive in uniform packaging. You can identify your product by checking the sticker on the bottom of the vessel itself.

Our most popular scent is Lemongrass and Rosemary, a fresh, fruity and uplifting scent, great for a large kitchen or bathroom. If you are looking for a spa-like scent, try White Neroli and Lemon, or for something more musky, we recommend you try Patchouli and Eucalyptus.

Lemongrass and Rosemary, White Neroli and Lemon and Patchouli and Eucalyptus are our strongest scents and work well in large rooms. Remember to not put your diffuser or candle in front of a draft or window to make sure you maximise on the smell! Reed diffusers work best in warmer temperatures.

Our Geranium and Ylang Ylang, Jasmine and Rosewood or Lime and Grapefruit scents are less intense.

Our candles have a 40 hour burning time; we recommend burning them for a minimum of 2 hours and maximum of 4 hours each burn. When there’s 10mm of wax left at the bottom of the glass, it’s time to stop burning your candle – burning the candle right down to the bottom can cause the glass to overheat.

Reed diffusers should not be placed on delicate surfaces as some fragrance oils can damage surfaces. We have added a note on the bottom of our diffusers and refills asking customers to please be careful when flipping the reeds. You should also avoid putting your diffuser in direct sunlight. UV light can change the colour of the oil!

You can join the thousands of happy customers on our mailing list. We’ll email you with daily offers and new products and promotions. You can even manage how many emails you wish to receive from us. It’s quick and easy to sign up! Join The Newsletter – Valentte.com  

We’d love to hear your review! You can leave a review by visiting our website and finding the product that you have bought, then click on the ‘Write A Review’ section and fill in the online form. Once you are happy with your review, click ‘Submit’. 

If you have an issue with your item, please contact customer services who will be happy to help resolve your issue before leaving a review. Thank you for your time in leaving a review – we really appreciate it!

You have the option to get either a 10% discount for 2 items or a 15% discount for 3 items. Just remember, it has to be the same product to get the discount.

Once you add an item to your cart, you’ll see some orange buttons. Simply click on the discount you prefer, and you’ll see the price change. Then, you can proceed to the next checkout stage, where you’ll see how much discount has been applied.

Orders over £50 qualify for a free product, You will need to add a coupon code on the first stage of the cart to ensure it adds onto your order. You can watch this video to help further:

Coupon Freebie – Valentte.com

We understand that in some instances, you will need to return an item due to a change in circumstances, incorrect sizing, or simply changing their mind. We offer a 90-day money-back guarantee on all purchases; simply email us at support@valentte.com for more details.

We don’t sell our range through shops. We sell our products directly from where they are produced, in our warehouses in Winsford to our customers. This means we can ensure that our customers are receiving the best quality products, at the best prices.

All of our products are made with pure and natural ingredients – we use organic ingredients where we can! We use organic ingredients in every one of our products, but they are not all 100% organic.

Everything apart from cracked heel treatment is completely suitable for vegans! The cracked heel treatment contains beeswax.

Our products are all-natural and are made from natural botanical oils however, different products may affect certain animals differently. Also, note that none of our products are edible and should be kept well out of reach.

One of our busiest shows each year has been Crufts, where we sell our products to hundreds of pet owners. If you are at all unsure, we would recommend you look up each essential oil to see it’s different properties with relation to different animals or speak to your vet.